Shared hosting services
Refunds are not allowed for mind changes or anything in client's end matters.
Refunds are given for service unavailability.
7-day money-back guarantee for clients didn't meet their requirements.
Refund is added to credit balance if the client request a server change.
Reseller Hosting
Refunds are not allowed for mind changes or anything in client's end matters.
Refunds are given for service unavailability.
7-day money-back guarantee for clients didn't meet their requirements.
VPS
Refunds are given if the VPS is not working or can't reach.
Otherwise, refunds are not providing for other reasons like mind changing.
International domains
Domain payments are given if the customer requests the cancellation or name change on the same order date.
If the customer requests to cancel the domain after 2-7 days, service fee of Rs.900 + domain registry cost reduces from the payment.
SSL Certificates
Refund is allowed if the customer's certificate didn't activate.
Didn't provide any refund for other reasons.
Other Services
Refunds are not allowed for any reasons except network unavailability.